Refund Policy

All Sales Are Final – Custom Made to Order

All merchandise is custom made to order and produced specifically for each customer. As a result, all sales are final, and we do not accept returns or exchanges for reasons including, but not limited to:

• Incorrect size selection

• Color or style preference changes

• Buyer’s remorse

• Artwork approval errors after submission

Customers are responsible for reviewing all order details, sizing information, and artwork approvals prior to placing an order.

Exceptions: Defective or Incorrect Orders

The only exceptions to this policy are:

• Defective merchandise, or

• Orders that were produced incorrectly (e.g., wrong item, incorrect customization, or printing error not approved by the customer).

If an issue qualifies under one of these exceptions, we will, at our discretion:

• Replace the item, or

• Correct and re-produce the order

Refunds are issued only if replacement is not possible.

Reporting an Issue

Any issues must be reported within 7 days of delivery. To initiate a claim, customers must:

• Contact us with their order number

• Provide clear photos of the defect or error

• Retain the original item until the claim is resolved

Claims submitted after the reporting window may not be eligible for review.

What Is Not Considered a Defect

The following are not considered defects and are not eligible for return or exchange:

• Minor variations in color due to screen or monitor differences

• Normal variations inherent to custom printing, embroidery, or manufacturing

• Customer-approved artwork, spelling, or design choices

Shipping Costs

If a claim is approved, we will cover shipping costs for the corrected item. Original shipping fees are non-refundable.

Policy Acknowledgment

By placing an order, the customer acknowledges and agrees to this Return & Exchange Policy.